The ANVR for you as traveller
To start your journey with confidence, it is important to build in
safeguards. ANVR Members, who carry the ANVR logo as a guarantee of quality and
assurance, offer the consumer the reassurance of an excellent and reliable
service. All ANVR-affiliated travel agencies and travel organizers are members
of the SGR (Travel Refund Guarantee Fund) and the Calamity Fund.
Advantages of booking at an ANVR travel agency
The principal points:
- All ANVR-affiliated travel agencies and travel organizations are obliged, as
ANVR members, to participate in the SGR (Travel Refund Guarantee Fund) and the
Calamity Fund. The customer consequently runs no financial risk if the supplier
becomes insolvent or a calamity occurs at the destination itself.
- The advisers of the ANVR travel agency must satisfy the ANVR quality
requirements. These include the availability of professionally trained staff and
access to sufficient information sources to provide good travel advice,
including objective information material on accommodation. Customers can thus
expect professional advice from an ANVR travel agency.
- The all-round ANVR travel agency can rely on modern information and booking
equipment to permit price comparisons between different travel organizations to
specific destinations. The ANVR travel agency also has access to the latest
travel information and advice as well as a database containing general country
and health information. In addition, the travel agency can arrange travel and
travel cancellation insurance tailored to the client’s precise needs and
- The consumer can rely on balanced and equitable booking and delivery
conditions: the ANVR travel agency ensures that travel contracts comply with the
ANVR booking conditions. Organized holidays & trips that are offered through
an ANVR travel agency are virtually always advertised in the travel brochures of
the ANVR travel organizations. These holidays & trips are subject to the
ANVR Travel Conditions. Both sets of conditions were drawn up in consultation
with the Consumer Association.
- Consumers who have a complaint about the service that is not resolved
satisfactorily can turn to the Disputes Committee in The Hague (part of the
Disputes Committee for Consumer Affairs.) The Disputes Committee deals with the
complaint in a session and, after hearing the parties, makes a binding decision.
The ANVR guarantees that these decisions are honoured.
ANVR – Travel Conditions
These conditions set out the
mutual rights and obligations of the travel organizer and the consumer. These
were drawn up in consultation with the Consumer Association.
ANVR – Booking Conditions
The booking conditions of the
travel agents create a clear position for both the consumer and the travel
ANVR – Most frequently asked questions
For answers to
questions about a planned, booked or completed journey arranged through an ANVR
member travel agent (travel agency) or travel organizer (tour operator), you can
go to the ANVR website under 'Veel gestelde vragen' (Questions - only available
Stichting Garantiefonds Reisgelden (Travel Refund Guarantee
The SGR offers the consumer financial protection for any
advance payments made if a travel company is no longer able to meet its
financial obligations. More information on the SGR can be found on the website:
Stichting Calamiteitenfonds Reizen (Calamity Fund for
The aim of the fund is to offer financial compensation
to travellers whose holiday or trip is discontinued due to unforeseen
calamities. The SCR (Calamity Fund for Travellers) has a website where you can
also find information and/or advice on destinations. www.calamiteitenfonds.nl/.
Travel Disputes Committee
This committee forms part of
the Disputes Committee for Consumer Affairs and handles disputes between
consumers and travel companies. The complaints handling procedure is conducted
in the ANVR-brochure www.sgc.nl.